CHATEL IS CLOSED UNTIL MAY 10TH. ALL ONLINE ORDERS WILL BE SHIPPED AFTER MAY 10TH. FOR QUESTIONS ABOUT OUR PRODUCTS, PLEASE TEXT 1-831-277-8701.

RETURN AND SHIPPING POLICY

Warranty

OUR LIMITED WARRANTY FOR WATCHES

The warranty covers all new watches for the period of two years from the date of purchase unless it is stated as a pre-owned watch.

The warranty covers manufacturing defects only.

The warranty does not cover damages such as scratches, finish, crystals, glass, straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations, and damage due to physical and/or accidental abuse.

Shipping and insurance costs for warranty return to us must be covered by the customer.  Returns must be shipped via traceable couriers, such as UPS, FedEX or USPS (if ship via FedEx; please contact us for a return label, FedEx does not insure watches valued above $500).  Return shipment must be pre-paid and fully insured.  Collect shipping will be refused.  In case of loss or damages, customer is liable. 

In case a repair is necessary, please call us to obtain a return authorization.  Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address.

Please ship the watch to the address below:

Via FedEx or UPS-Chatel, 3 SE on Lincoln BTW Ocean & 7th Ave., Carmel,   CA 93921.

Via USPS-Chatel, Postal Box 3215, Carmel, CA 93921.

Returns

If for any reason you are not satisfied with your purchase, send it back and we will refund your order.  Please note this does not apply to items that are on memo, or special and/or custom orders.  If you are planning on returning an item to us, it must be returned in its original box with everything it came with. The fees you will be responsible for are shipping costs and any transaction fees incurred.

 

RETURNS MUST BE MADE WITHIN FIVE DAYS OF YOU RECEIVING THE PRODUCT.

Returns will be credited in full minus the price of the original shipping costs, the costs associated with insuring your purchase and 20% restocking fees/credit card fees.

Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.

We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS, FedEx or USPS.  Please note FedEx does not insure watches above $500, please contact us for a return label.  Return shipment /label must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, the customer is liable.

Once you have received a return authorization, the item must be shipped to us so that we receive it within 7 days.  

Please ship the watch to the address below:

Via FedEx or UPS:  Chatel, SE San Carlos and 7th Avenue, unit A., Carmel, CA 93921.

Via USPS:  Chatel, P. O. Box 3215, Carmel, CA 93921.

 

WATCHES

Watches must be returned in the original condition, with all protective plastics/tape and hang tags intact, and with all accessories, including boxes and papers.  Until you are positive you will be keeping the watch, kindly refrain from wearing it.  It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched.  Please do not have the bracelet sized (links removed), or any straps cut. If the watch is returned blemished or worn, it is consider a used watch, therefore Chatel has the right to evaluate the resale value and refund the buyer based on the resale value.  Please note that some watches are on memo and do not carry a return policy.  Also, note that special and/or custom orders do not carry any return policy.

 

SPECIAL ORDERS

We will gladly assist in providing special orders of items that we may not currently have in stock.  Due to the specialized nature, special order items are not subject to the standard return policy.

Our return policy is only for in-stock items. This does NOT apply to items that are on memo, special and/or custom orders, as well as the exchange of any items that fall under these criteria.  Exchanges can be accepted only for items purchased in stock for other in-stock items.  Feel free to contact us about your purchase’s status as a special order or in-stock item.

Shipping

We ship within the United States by the trusted carriers below:

  • FedEx
  • UPS
  • USPS 

    •  

    Decisions will be based on where the package is going and how large it is.

    Everything that leaves our store is fully insured against loss, theft, and damage during its transit so you can rest easy knowing that your investment is protected.  All of our packages in insured by an independent third-party insurance company. 

    Please note that due to the nature of our products and their value, every single one of the packages we send out will need an adult signature ($500 and up) at the time of delivery.  For insurance reasons, we are not able to ship our products if there is no one available to sign for the package upon delivery. Please note that packages cannot be rerouted or be held at the carrier location for pick up.  The carrier will attempt to re-deliver three times and if no one is available to sign the package will be returned to us and we will be contacting the customer for re-delivery options.  The items which cost up to $500 will be shipped without the signature confirmation.

    Shipping to an address other than the billing address when paying with a Credit Card:

    Because of the heightened risk of fraud associated with shipping luxury products, Chatel prefers to ship items to the billing addresses of their purchasers.  We do, however, realize that there is often a desire to have the item shipped to an alternate address.  If you would like that a package is shipped to an address other than your billing address, we ask that you contact your credit card company and have them add an "Alternate Shipping Address" to your account with them.  It is a very simple and routine process that shouldn't take longer than a few minutes to complete.  In turn, it adds a level of security to your purchase that simply isn't worth overlooking.

    Simply call the phone number on the back of your credit card and when you're talking to a real person, ask that they add an "Alternate Shipping Address to File".  Get them to add the address you would like to have the product shipped to.  This extra five-minute security procedure will ensure that both you and we are protected from potential fraudulent orders by letting Chatel know that the cardholder has authorized us to send the product to an address other than the billing address on the credit card's account.